Privacy Policy

Privacy Policy for Reformer Pilates Algarve

Last updated: January 2025

Introduction

At Reformer Pilates Algarve, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or Facebook ads, and your rights regarding your data.

1. Who We Are

Reformer Pilates Algarve is based in Portugal. If you have any questions about this policy, you can contact us:

  • Email: hello@reformerpilatesalgarve.com

2. What Personal Data We Collect

We may collect the following types of data:

a. Information You Provide:

  • Name

  • Email address

  • Payment details (for retreat and class bookings)

  • Any information shared through contact forms or inquiries

b. Automatically Collected Data:

  • IP address

  • Browser type

  • Cookies and usage data for analytics

c. Facebook Ads Data: When you interact with our Facebook ads, Facebook may share certain data with us, such as:

  • Name and contact information (if provided via lead forms)

  • Engagement with ads (e.g., clicks, likes, or comments)

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your inquiries or process bookings

  • To send retreat updates, marketing communications, and special offers (with your consent)

  • To improve our services and website

  • For analytics and ad performance tracking on platforms like Facebook

  • To comply with legal obligations

4. Legal Basis for Processing Data

We process your data under the following legal grounds:

  • Consent: When you sign up for our newsletter or provide data via Facebook ads.

  • Contract: To fulfill retreat bookings or other agreements.

  • Legal Obligations: To meet tax, accounting, or regulatory requirements.

  • Legitimate Interest: For marketing, improving services, and ensuring security.

5. How We Protect Your Data

We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. This includes:

  • Secure servers and data encryption

  • Limited access to personal data

  • Regular review of data protection practices

6. Sharing Your Data

We do not sell or rent your personal data. However, we may share your information with trusted third parties, such as:

  • Service providers (e.g., payment processors, email marketing platforms)

  • Facebook, for targeted advertising (as per their data privacy policies)

  • Authorities, if required by law

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access: Request a copy of your personal data.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data where applicable.

  • Restriction: Limit how your data is processed.

  • Data Portability: Receive your data in a machine-readable format.

  • Withdraw Consent: Opt out of marketing communications at any time.

  • File a Complaint: With the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados - CNPD).

To exercise your rights, contact us at hello@reformerpilatesalgarve.com.

8. Cookies and Tracking

Our website and Facebook ads use cookies and similar tracking technologies to enhance your experience and analyze performance. You can manage your cookie preferences in your browser settings or via our cookie banner.

9. Retention of Data

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements. For example:

  • Booking details: Retained for tax and legal purposes.

  • Marketing data: Retained until you unsubscribe or request deletion.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and significant changes will be communicated directly to you.

Facebook Ads Privacy Notice (For Ad Campaigns)

When you engage with our Facebook ads:

  • Data Collection: Facebook may collect your data according to its privacy policy, which can be found at Facebook Privacy Policy.

  • Purpose: We use Facebook ads to share retreat information and special offers.

  • Consent: By submitting your data via Facebook lead forms, you consent to us contacting you with details about our retreats.

  • Unsubscribing: You can opt out of receiving communications by emailing us or clicking the unsubscribe link in any email.

Contact Us

For any privacy-related questions or concerns, feel free to get in touch:

  • Email: hello@reformerpilatesalgarve.com

Thank you for trusting Reformer Pilates Algarve with your personal information. We are committed to protecting your privacy and ensuring a safe experience!